Frequently Asked Questions
FAQs for First Class Bus Shuttles
What types of services does First Class Tours offer?
First Class Tours specializes in luxurious ground transportation for group charters, special events, and various group outings, with buses accommodating 14 to 56 passengers.
How can I request a quote for a trip?
You can request a quote by providing details of your trip, including the date, number of passengers, destinations, and any specific requirements, via our website or by contacting us directly.
Are deposits refundable?
All deposits made are non-refundable and non-transferable. This ensures that your reserved dates are held exclusively for your group.
What is the payment policy for First Class Tours?
Full payment is due before the service is rendered. Payments can be made via debit, credit, cash, check, money orders, or cashier checks.
Is there a fee for credit card transactions?
Yes, there is an additional 2.9% fee for transactions made with a credit card.
What are the driver's work hour limitations?
Our drivers adhere to the Department of Transportation (D.O.T) rules, which limit driving to no more than 10 hours per day, with a total of 14 on-duty hours.
Are there any additional fees I should be aware of?
Additional fees may include parking, driver’s lodging, and tolls, which are not included in the total cost unless specified in your contract.
What is the policy for itinerary changes?
The total cost is subject to change based on the details of your itinerary. Any changes after the original quoted conversation may affect the final price.
What is the gratuity policy for drivers?
Gratuity is not included in the trip cost and is greatly appreciated. The average tip is $3.00 per person, depending on the coach size.
What happens if the trip is cancelled?
In the event of cancellation by the client, the payments made are not refundable but may be transferable based on bus availability for up to 30 days. For cancellations by First Class Tours due to unforeseen circumstances (like inclement weather or mechanical failure), a full reimbursement will be provided.
Are food and beverages allowed on the bus?
Yes, but please note that open cups without lids are not permitted on the bus to maintain cleanliness.
For any additional questions or specific inquiries, please contact our customer service center. We are here to assist you with your travel needs and appreciate your business.